Job Description
Join our dynamic tech team as an IT Support Specialist and launch your career in the heart of Long Beach's thriving tech scene! TechSolutions Inc. is seeking passionate entry-level professionals to provide critical technical support to our growing client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment. What we offer: Competitive salary, comprehensive benefits package, mentorship programs, and clear career advancement paths. Why Long Beach? Experience California's coastal charm while building your tech career in one of America's most innovative cities.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage network connectivity, security protocols, and cloud service integrations
- Document technical issues and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex system upgrades and deployments
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and procurement processes
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Valid California driver's license required for occasional site visits
- Must be authorized to work in the US