Job Description
Launch your IT career with TechNova Solutions in Albuquerque! We're seeking motivated entry-level IT professionals to join our dynamic team. As an IT Support Specialist, you'll gain hands-on experience in cutting-edge technologies while working alongside industry experts. We offer comprehensive training programs, mentorship opportunities, and a collaborative environment designed for growth. Join us to build a foundation for a successful tech career in New Mexico's thriving innovation hub.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network infrastructure maintenance and basic security protocols
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior engineers on complex system implementations
- Participate in IT asset management and inventory control processes
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and attention to detail
- Excellent communication abilities and customer service mindset
- CompTIA A+ or similar certification preferred (willing to train)
- Valid driver's license and reliable transportation for on-site support