Job Description
Are you ready to launch a high-tech career? Innovatech Solutions is urgently hiring IT Support Associates in Indianapolis, IN. We are looking for ambitious individuals who are eager to learn and grow in a fast-paced environment.
We provide comprehensive on-the-job training for all new hires. If you have a passion for technology and a desire to solve complex problems, this is your opportunity to join a leading industry player.
Why Join Us?
- Full Training Provided: No prior experience required; we teach you everything you need to know.
- Urgent Hiring: We are expanding our team immediately.
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone and email.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate documentation of technical tickets and resolutions in the CRM system.
- Collaborate with the engineering team to identify and resolve systemic technical challenges.
- Conduct basic user training on new software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Strong problem-solving skills and logical thinking abilities.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Willingness to learn new technologies quickly.