Job Description
We are looking for driven, detail-oriented individuals to join our rapidly expanding team as IT Support Associates. This is an excellent opportunity for career changers and recent graduates who are eager to launch a career in technology. We offer a comprehensive, paid training program designed to equip you with the skills necessary to succeed in a high-demand technical role.
In this role, you will be the face of our technical support team, helping our clients navigate complex IT challenges. We believe in investing in our people, providing mentorship, and clear pathways for advancement. If you are passionate about technology and eager to learn, we want to hear from you.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities within a leading tech firm.
- Modern work environment in the heart of Philadelphia.
- Competitive benefits package.
Responsibilities
- Provide First-Level Support: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Ticket Management: Log, track, and manage incoming technical support tickets using our ticketing system.
- System Configuration: Assist in the setup, installation, and configuration of operating systems and applications.
- Customer Communication: Communicate technical solutions clearly to clients with varying levels of technical expertise.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
- Training Implementation: Participate actively in training modules and shadow senior technicians to refine troubleshooting skills.
- Collaboration: Work closely with the IT operations team to identify process improvements.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Experience: No prior technical experience is required; however, basic computer literacy is essential.
- Attitude: Demonstrated eagerness to learn new technologies and a proactive approach to problem-solving.
- Communication: Excellent verbal and written communication skills with the ability to explain complex topics simply.
- Reliability: Ability to attend full-time training sessions and work scheduled shifts.
- Technical Basics: Familiarity with Microsoft Office Suite and general computer operations is highly desirable.
- Location: Must reside in the Philadelphia, PA area.