Job Description
Are you looking to start a career in Information Technology but lack professional experience? CloudStream Innovations is seeking a motivated IT Support Associate to join our growing team in Seattle, WA.
We believe in talent over experience. That’s why we offer a comprehensive, paid training program designed to turn you into a certified IT professional. If you are eager to learn and ready to work hard, this is your chance to break into the tech industry.
Why Join Us?
- Paid On-the-Job Training: No need to pay for expensive bootcamps. We teach you everything you need to know.
- Career Growth: Clear pathways to Senior IT roles, System Administration, and Network Engineering.
- Modern Environment: Work with cutting-edge technologies in a collaborative office.
What You Will Do
- Provide Tier 1 technical support to internal employees via phone and email.
- Troubleshoot hardware and software issues on Windows and Mac operating systems.
- Assist in the setup and configuration of new workstations and peripherals.
- Manage user accounts, passwords, and security access within Active Directory.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the senior IT team to maintain a secure and efficient IT infrastructure.
What We Are Looking For
- High school diploma or GED (Associate’s or Bachelor’s degree preferred but not required).
- Basic computer literacy and familiarity with operating systems.
- A strong desire to learn new technologies and adapt quickly.
- Excellent verbal and written communication skills.
- Reliable attendance and a positive, can-do attitude.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone and email.
- Troubleshoot hardware and software issues on Windows and Mac operating systems.
- Assist in the setup and configuration of new workstations and peripherals.
- Manage user accounts, passwords, and security access within Active Directory.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the senior IT team to maintain a secure and efficient IT infrastructure.
Qualifications
- High school diploma or GED (Associate’s or Bachelor’s degree preferred but not required).
- Basic computer literacy and familiarity with operating systems.
- A strong desire to learn new technologies and adapt quickly.
- Excellent verbal and written communication skills.
- Reliable attendance and a positive, can-do attitude.