Job Description
Launch your tech career immediately with our comprehensive training program! Nexus Solutions Inc. is seeking motivated individuals for full-time entry-level tech support roles in Dallas, TX. No prior experience required – we provide paid hands-on training covering networking, cybersecurity basics, and customer service excellence. Join a dynamic team dedicated to professional growth with immediate start dates and competitive benefits.
Responsibilities
- Provide technical support via phone, chat, and email for enterprise clients
- Diagnose hardware/software issues using troubleshooting methodologies
- Document case details in CRM systems with precision
- Collaborate with senior engineers on complex problem resolution
- Adhere to SLA metrics and customer satisfaction protocols
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Customer service mindset with problem-solving aptitude
- Must be available for immediate start (within 7 days)