Job Description
Join TechForward Solutions and launch your tech career immediately! We're seeking motivated individuals for our paid training program to become Entry-Level Technical Support Specialists. No prior experience required – we provide comprehensive hands-on training and mentorship to transform you into a confident IT professional. Enjoy competitive pay, full benefits, and a collaborative environment in the heart of San Francisco's tech hub. Start your journey today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document cases accurately in CRM systems with clear resolution steps
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service with empathy and patience
- Complete certification training modules within specified timelines
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac, browsers, email)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through training
- Customer service mindset with positive attitude
- Willingness to work flexible shifts including weekends