Job Description
Start Tomorrow with No Experience Required! TechAdvance Solutions is seeking motivated individuals for our immediate-hire customer service training program. Launch your career in San Jose's thriving tech hub with comprehensive paid training and guaranteed employment upon completion.
We provide everything you need to succeed – from industry certifications to hands-on mentorship. No prior experience necessary, just a passion for customer excellence and willingness to learn. Join our award-winning team and build a stable career with growth opportunities in one of America's most dynamic cities.
What We Offer:
- 5-week paid training program ($20/hour during training)
- Full benefits package including health insurance and 401(k)
- Clear career progression path to team lead/supervisor roles
- Modern downtown San Jose office with flexible scheduling
Responsibilities
- Complete all 5-week training modules covering CRM systems and customer protocols
- Handle inbound/outbound customer communications with professionalism
- Resolve customer inquiries through phone, email, and chat channels
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed customer interaction records in Salesforce
- Adhere to SLA metrics and performance benchmarks
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Basic computer literacy (typing 30+ WPM)
- Strong verbal communication skills in English
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Passion for continuous learning and self-improvement
- Reliable transportation to downtown San Jose office