Job Description
We are seeking driven individuals to join our elite technical team in Reston, Virginia. We provide comprehensive paid training and mentorship for those ready to launch a career in Information Technology. This is an immediate hire opportunity for candidates who are eager to learn and grow.
As a member of our support team, you will work directly with clients to resolve technical issues, manage IT infrastructure, and ensure seamless operations. We value soft skills and a willingness to learn just as much as technical background.
Why Join Us?
- Full paid training program included.
- Career progression opportunities.
- Competitive salary and benefits.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal and external clients via phone and email.
- Manage and resolve IT tickets efficiently using our ticketing system.
- Install, configure, and troubleshoot hardware and software systems.
- Document technical procedures and maintain accurate records.
- Collaborate with senior engineers to escalate complex issues.
- Participate in daily training sessions to enhance technical knowledge.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills.
- Strong desire to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Ability to work in a collaborative team environment.
- Must be authorized to work in the United States.