Job Description
Join our award-winning support team as an Immediate Hire Customer Support Trainee in Toledo, OH! We're seeking passionate individuals with zero experience to launch their career in customer service. Enjoy paid training, flexible scheduling, and rapid advancement opportunities. Our modern downtown office offers collaborative workspaces and a supportive culture focused on growth.
As a trainee, you'll master industry-leading tools while resolving customer inquiries across multiple channels. We invest heavily in our team through certification programs and mentorship. This isn't just a job—it's your launchpad into a thriving career with competitive benefits and performance bonuses.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Master CRM systems and support ticketing platforms
- Document interactions accurately in company databases
- Collaborate with senior agents to resolve complex issues
- Participate in daily team huddles and training sessions
- Meet key performance metrics for resolution time and satisfaction
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication skills and empathy
- Basic computer proficiency with typing 30+ WPM
- Strong problem-solving abilities
- Reliable internet connection for remote options
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn
- US work authorization required