Job Description
Join our award-winning team and start your career tomorrow! We're seeking motivated individuals for our immediate hire customer service roles with comprehensive paid training. No experience required – we provide everything you need to succeed in this dynamic position with growth opportunities and competitive benefits.
Why Choose Us? • Paid 2-week onboarding program • Competitive hourly wages • Health/dental/vision benefits • Tuition assistance • Flexible scheduling • Career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call quality, resolution rates, CSAT)
- Collaborate with team leads to improve service processes
- Adapt to new products/services through continuous learning modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English (bilingual a plus)
- Ability to type 35+ WPM with 95% accuracy
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Chicago office
- Availability to work evenings/weekends as needed