Job Description
Join our award-winning customer service team in Philadelphia! We're urgently seeking motivated Call Center Agents to provide exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Philly. No experience required – full training provided!
Why Work With Us?
- Immediate start opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends (as needed)
- Valid authorization to work in the United States
- Pass background check and drug screen