Job Description
Join our dynamic team as an Immediate Hire Call Center Agent in Detroit, MI! We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission forward. Enjoy competitive pay, comprehensive training, and a supportive environment designed for rapid onboarding. Start your career with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- US work authorization (mandatory)