Job Description
Launch your IT career with our comprehensive paid training program! NexusTech Solutions is seeking motivated individuals for full-time Technical Support Specialist roles in Indianapolis. No prior experience required – we provide hands-on training in networking, cybersecurity, and cloud technologies while you earn a competitive salary. Join our growing team of tech innovators and gain industry-recognized certifications through our structured 12-week onboarding program.
Responsibilities
- Provide Tier 1/2 technical support for enterprise clients
- Diagnose and resolve hardware/software issues remotely and on-site
- Document all ticket resolutions in our CRM system
- Collaborate with senior engineers on complex troubleshooting
- Participate in ongoing skills development sessions
- Maintain security protocols for client data
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows, macOS, mobile OS)
- Ability to work flexible shifts (including some weekends)
- Eagerness to learn new technologies
- Valid driver's license for occasional on-site visits