Job Description
Join our award-winning team at Global Tech Solutions Ltd as a Full-Time Customer Service Trainee in London! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your career in tech support. Our immersive 8-week training program covers industry-leading CRM systems, troubleshooting methodologies, and soft skills development.
Benefit from mentorship by senior specialists, hands-on project experience, and a clear career progression path to roles like Technical Support Specialist or Team Lead. Enjoy competitive benefits including private health insurance, pension scheme, and quarterly team-building events in central London. This is your gateway to a stable, high-growth career in the UK's thriving tech sector!
Responsibilities
- Complete comprehensive paid training program covering CRM software (Salesforce), ticketing systems, and communication protocols
- Master troubleshooting techniques for hardware/software issues and customer inquiries
- Develop exceptional communication skills through role-playing exercises and real-call simulations
- Collaborate with cross-functional teams to resolve complex technical escalations
- Document solutions and contribute to knowledge base improvements
- Participate in weekly skill-building workshops and certification prep
- Maintain customer satisfaction metrics (CSAT scores) above 95%
- Shadow senior specialists during live customer interactions
Qualifications
- No prior experience required – passion for technology and customer service essential
- GCSEs or equivalent in Math and English (Grade C/4 or above)
- Strong problem-solving abilities with attention to detail
- Excellent verbal communication and active listening skills
- Proficient in basic computer applications (MS Office, web browsers)
- Ability to work flexible hours including occasional weekends
- Valid right to work in the United Kingdom
- Commitment to completing the full 8-week training program