Job Description
Join our award-winning customer experience team at Coastal Connect Solutions! We're seeking passionate Call Center Agents to deliver exceptional support to our diverse client base in Virginia Beach. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture that values growth and recognition.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Employee discounts on local services
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
- Uphold company values and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Positive attitude and resilience under pressure