Job Description
Join our award-winning customer service team in sunny Tampa, FL! Global Solutions Inc. is seeking passionate Full-Time Call Center Agents to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. No weekends or holidays!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision plans
- 401(k) with company match
- Paid time off and holidays
- Free parking and public transport subsidy
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Must pass background check and drug screening