Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in sunny St. Petersburg, FL! At ConnectCare Solutions, we empower agents to deliver exceptional experiences while fostering a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic workplace. Why Apply? • Competitive hourly wages + performance bonuses • Health/dental/vision insurance • Paid training & ongoing development • Flexible scheduling • Modern downtown location with free parking • Employee referral program with cash rewards
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in regular training sessions for skill development
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and multitasking aptitude
- Proficiency with CRM software and MS Office suite
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and resilience in high-volume environments
- Fluency in English (Spanish bilingual a plus)