Job Description
Join Delta Customer Solutions as a Full-Time Call Center Agent and become the voice of excellence for our Fortune 500 clients! We're seeking dynamic individuals with exceptional communication skills to deliver outstanding customer experiences from our state-of-the-art Baton Rouge facility. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive team environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols (HIPAA, PCI-DSS) for sensitive data
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Windows OS and basic software applications
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed