Job Description
Join our dynamic team as a Part-Time Customer Support Trainee at Orlando Tech Solutions! We're seeking motivated individuals with a passion for helping others to launch their careers in customer service. This entry-level position offers comprehensive training, flexible scheduling, and a supportive environment where you'll develop essential skills while assisting customers with technical inquiries and product support. Perfect for students or professionals seeking work-life balance, our Orlando-based team values collaboration, empathy, and continuous learning. If you're ready to grow with a forward-thinking company while making a positive impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize CRM systems to document interactions and resolve support tickets efficiently
- Collaborate with senior team members to troubleshoot technical issues and escalate complex cases
- Participate in ongoing training programs to master product knowledge and support protocols
- Maintain detailed records of customer interactions and feedback for continuous improvement
- Contribute to knowledge base articles and support documentation
- Adhere to company policies and data security standards at all times
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Excellent verbal and written communication skills in English
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Patient, customer-focused mindset with conflict resolution aptitude
- Ability to work independently and collaboratively in a team environment
- Flexible availability including evenings and weekends (15-20 hours/week)
- Previous customer service experience preferred but not required