Job Description
Join our award-winning customer support team as a Full-Time Call Center Agent in the heart of New York City! At Global Connect Solutions, we empower our agents with cutting-edge technology and comprehensive training to deliver exceptional customer experiences. This is your opportunity to launch a dynamic career in customer service while enjoying competitive benefits and a collaborative work environment.
Our Manhattan headquarters offers modern amenities, flexible scheduling options, and career advancement pathways. We're seeking passionate individuals who thrive in fast-paced settings and are committed to turning customer interactions into lasting relationships.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics including call quality, resolution time, and CSAT scores
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Type 40+ WPM with strong attention to detail
- Ability to multitask in high-pressure situations
- Must be authorized to work in the United States
- Flexible availability including evenings and weekends