Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent at Chicago Connect Solutions. We're seeking passionate individuals to deliver exceptional support to our diverse clientele in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of downtown Chicago.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and knowledge bases
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve processes
- Participate in ongoing product training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center setting
- Strong verbal/written communication skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Resilience under pressure and problem-solving mindset
- Must be authorized to work in the US