Job Description
Join our award-winning customer service team in the heart of Boston! We're seeking passionate Call Center Agents to deliver exceptional support experiences while growing your career in a dynamic, tech-forward environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of America's most vibrant cities.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing training and certification programs
- Modern downtown office with transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Authorized to work in the United States