Job Description
Join our award-winning customer experience team at Apex Solutions Group in Raleigh, NC! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service while advancing your career in a supportive, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and daily opportunities to make a tangible impact.
Our state-of-the-art facility features modern workspaces, flexible scheduling options, and continuous training programs. Located in the heart of Raleigh's tech hub, you'll collaborate with industry professionals while developing transferable skills in communication, problem-solving, and CRM systems.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues and process orders using Salesforce and Zendesk
- Document interactions accurately in CRM systems while maintaining PCI compliance
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with technical support teams to resolve complex escalations
- Participate in weekly coaching sessions and skills development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Flexible availability including evenings and weekends as needed
- Positive attitude with strong problem-solving abilities