Job Description
Join our award-winning customer experience team in Virginia Beach! Coastal Solutions Group is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our clients. We offer a supportive environment, comprehensive training, and growth opportunities for motivated professionals. As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 98% customer satisfaction rate. Enjoy our state-of-the-art facility with flexible scheduling and competitive benefits including health insurance, paid time off, and retirement plans. Apply today to start your career in customer excellence!
Responsibilities
- Handle 50-75 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Type minimum 40 WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments