Job Description
Join Boston Customer Solutions Inc., a leader in premium customer experience, as a Full-Time Call Center Agent. We're seeking passionate individuals to deliver exceptional service while advancing their careers in our state-of-the-art Boston facility. Enjoy comprehensive benefits, flexible scheduling, and a supportive team environment where your growth is prioritized. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using CRM tools and established protocols
- Meet/exceed performance metrics including CSAT and AHT targets
- Document interactions accurately in Salesforce and reporting systems
- Collaborate with team members to share best practices
- Participate in ongoing training for product knowledge and skill development
- Identify upsell opportunities and promote additional services
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Bilingual (English/Spanish) certification highly valued