Job Description
Join our award-winning customer service team as a Call Center Agent in Richmond, VA! We're seeking dynamic individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and immediate start dates in a vibrant, fast-paced environment. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends
- Passion for helping customers
- US work authorization required