Job Description
Join our award-winning customer service team in Jersey City and earn a $2,000 sign-on bonus! We're seeking motivated Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and AHT
- Participate in ongoing training and development programs
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Basic typing skills (30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset