Job Description
Join TechSolve Solutions Inc., Cincinnati's leading tech innovator, as a Part-Time Customer Support Trainee! We're seeking enthusiastic individuals to kickstart their careers in customer service with comprehensive training and growth opportunities. Perfect for students or career changers seeking flexible hours in a dynamic environment.
Why Join Us?
• Industry-leading onboarding program
• Flexible scheduling (20-30 hrs/week)
• Career advancement pathways
• Collaborative downtown workspace
• Competitive benefits package
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Identify process improvement opportunities
- Adhere to data security and compliance protocols
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Customer-first mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (10-15 hrs)
- No prior experience required - we train you!