Job Description
Join Capital Connect Solutions, a leader in customer experience innovation, as a Full-Time Call Center Agent in the heart of Washington, DC. We're seeking passionate individuals to represent our prestigious clients in a dynamic, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to optimize call resolution workflows
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs for product knowledge
- Identify and escalate complex issues to senior support
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- U.S. work authorization required