Job Description
Welcome to Horizon Healthcare Group, where we are dedicated to providing exceptional patient care and administrative excellence. We are currently seeking a professional, polished, and energetic Front Desk Receptionist to join our team in St. Louis, MO. As the first point of contact for our facility, you will play a pivotal role in creating a welcoming and efficient environment for our patients and staff.
We pride ourselves on a culture of respect, innovation, and support. If you possess a positive attitude, superior organizational skills, and a passion for customer service, we want to hear from you.
Responsibilities
- Manage the Front Desk Operations: Oversee the daily operations of the reception area, ensuring a seamless flow of visitors and inquiries.
- Greet and Welcome Guests: Provide a warm, professional welcome to patients, clients, and vendors, directing them appropriately.
- Communication Management: Handle incoming calls with professionalism, take accurate messages, and transfer calls to the correct departments.
- Scheduling & Appointments: Manage the calendar, schedule appointments, and send reminder notifications to ensure minimal no-shows.
- Administrative Support: Sort and distribute mail, handle correspondence, and perform light data entry and filing duties.
- Security & Access Control: Monitor visitor logs and maintain a secure environment for all personnel.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in a receptionist or administrative support role is highly desirable.
- Communication Skills: Excellent verbal and written communication skills with a focus on professional phone etiquette.
- Technical Proficiency: Must be proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer systems.
- Interpersonal Skills: Ability to interact with diverse populations with patience, empathy, and a friendly demeanor.
- Reliability: Punctual, organized, and able to manage multiple priorities in a fast-paced setting.