Job Description
Join our award-winning team as a Front Desk Receptionist at the heart of Saint Paul's vibrant hospitality scene! We're seeking a polished professional to create unforgettable guest experiences at our downtown luxury hotel. This role combines administrative excellence with exceptional customer service in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding hospitality brand. Apply today to become the welcoming face of our establishment!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle incoming calls and correspondence professionally
- Maintain accurate reservation and guest data systems
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Resolve guest inquiries and concerns promptly
- Assist with event coordination and special requests
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Saint Paul attractions and transportation
- Professional appearance and positive attitude