Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors. Harmony Healthcare Solutions is seeking a polished Front Desk Receptionist to deliver exceptional service in our state-of-the-art Charlotte facility. This role offers career growth opportunities, competitive benefits, and a collaborative environment where your organizational skills shine.
As the face of our practice, you'll manage patient flow, coordinate appointments, and maintain a welcoming atmosphere. We value professionalism, empathy, and attention to detail. If you thrive in dynamic settings and want to make a difference in healthcare, apply today!
Responsibilities
- Manage patient check-in/out procedures with accuracy and efficiency
- Coordinate multi-specialty appointments across 15+ departments
- Maintain electronic health records (EHR) system proficiency
- Handle incoming calls and triage urgent communications
- Process insurance verifications and billing documentation
- Assist with patient registration and HIPAA compliance protocols
- Support office operations through inventory management and supply ordering
Qualifications
- Minimum 2 years medical/reception experience required
- Proficiency in EHR systems (Epic or Athena preferred)
- Exceptional multitasking and conflict resolution abilities
- Strong knowledge of healthcare insurance processes
- Professional appearance and excellent communication skills
- Ability to work flexible hours including occasional weekends
- High school diploma or equivalent (Associates degree preferred)
- Basic Microsoft Office Suite expertise