Job Description
Join our award-winning team as a Front Desk Receptionist at Lubbock Hospitality Group! We're seeking a dynamic professional to be the first point of contact for our guests, delivering exceptional service in a fast-paced luxury environment. This role offers growth opportunities, competitive benefits, and the chance to become an integral part of Lubbock's premier hospitality scene. If you're passionate about creating memorable experiences and thrive in a customer-centric role, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Answer multi-line phone systems and direct inquiries efficiently
- Coordinate reservations and room assignments using property management software
- Handle guest requests and resolve issues promptly
- Maintain organized front desk documentation and filing systems
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer procedures
Qualifications
- High school diploma or equivalent required
- 1+ years of front desk or customer service experience preferred
- Proficiency in Microsoft Office Suite and reservation systems
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a high-pressure environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays