Job Description
Join our dynamic healthcare team as a Front Desk Receptionist at Premier Healthcare Solutions! We're seeking a polished professional to be the first point of contact for our patients and visitors. This role combines exceptional customer service with administrative excellence in a fast-paced medical environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Durham's most respected healthcare organizations.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system and route inquiries appropriately
- Schedule appointments and maintain accurate electronic health records
- Process insurance verification and collect co-payments
- Coordinate with clinical staff to ensure seamless patient flow
- Maintain a clean, welcoming reception area
- Handle confidential patient information with HIPAA compliance
Qualifications
- Minimum 2 years of front desk or customer service experience
- Proficiency in scheduling software (Epic EMR preferred)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in high-pressure situations
- Basic knowledge of medical terminology
- Professional appearance and positive demeanor
- High school diploma or equivalent required