Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Cityside Medical Group! We're seeking a dynamic professional to be the first point of contact for our patients in Richmond, VA. This full-time role offers competitive benefits, growth opportunities, and a supportive environment where your exceptional communication skills truly shine. If you thrive in fast-paced settings and take pride in delivering outstanding patient experiences, apply today!
Responsibilities
- Manage patient check-in/check-out processes efficiently using EMR systems
- Answer and direct incoming calls to appropriate departments
- Schedule appointments and coordinate calendars for medical staff
- Collect and verify patient insurance information
- Maintain organized front desk operations and waiting area
- Assist with basic administrative tasks including filing and correspondence
- Handle patient inquiries with empathy and professionalism
Qualifications
- High school diploma or equivalent required
- 1+ years of front desk or customer service experience
- Proficiency with EMR systems and Microsoft Office Suite
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced healthcare environment
- Strong organizational and time-management abilities
- Basic medical terminology knowledge preferred
- Positive attitude and problem-solving aptitude