Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Buffalo Medical Center! We're seeking a polished professional to be the first point of contact for patients, visitors, and staff. This critical role combines exceptional customer service with administrative excellence in a state-of-the-art facility. Enjoy competitive benefits, career growth opportunities, and a supportive team environment. If you thrive in fast-paced settings and value patient-centered care, apply today!
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Schedule appointments and maintain electronic health records (EHR) system
- Collect and verify insurance information and manage billing documentation
- Coordinate with medical staff to ensure smooth patient flow
- Maintain a clean, organized reception area with professional ambiance
- Resolve patient inquiries and concerns with discretion
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service or reception experience
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure environments
- Basic medical terminology knowledge
- Flexibility to work occasional evenings/weekends as needed