Job Description
Join our award-winning team at Pacific Gateway Hospitality as a Front Desk Receptionist and become the first point of contact for our distinguished guests in paradise! We're seeking a polished professional to embody our island spirit while delivering exceptional service. Enjoy competitive benefits including healthcare, paid time off, and opportunities for career advancement in Hawaii's premier hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes with precision and warm hospitality
- Handle multi-line phone systems and route inquiries to appropriate departments
- Coordinate reservations, room assignments, and special guest requests
- Maintain accurate records using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and manage cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera, FOSSE)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and positive demeanor
- Knowledge of local attractions and transportation options
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required