Job Description
Join our award-winning team as the first point of contact for Metropolitan Group's prestigious downtown Richmond office. We're seeking a polished Front Desk Receptionist to deliver exceptional guest experiences while supporting administrative operations. This role is perfect for a detail-oriented professional who thrives in fast-paced environments and values creating welcoming atmospheres. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture in the heart of Richmond's business district.
Responsibilities
- Manage multi-line phone system, screening calls and routing inquiries to appropriate departments
- Greet and assist all visitors with professional demeanor, coordinating badge access and meeting arrangements
- Handle incoming/outgoing mail, packages, and courier services with accuracy
- Maintain reception area cleanliness, inventory of office supplies, and equipment functionality
- Coordinate conference room bookings, catering services, and event logistics
- Support administrative tasks including data entry, document preparation, and record maintenance
- Act as point of contact for building management services and vendor communications
Qualifications
- Minimum 2 years professional receptionist or customer service experience
- Proficiency with Microsoft Office Suite and scheduling software
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask effectively in high-pressure situations
- Professional appearance and polished phone etiquette
- High school diploma or equivalent; college degree preferred
- Valid driver's license and reliable transportation