Job Description
Join our dynamic healthcare team at Buffalo Wellness Center as a Front Desk Receptionist! This pivotal role combines exceptional customer service with administrative excellence in a fast-paced medical environment. You'll be the first point of contact for patients, visitors, and staff, ensuring smooth operations while maintaining our commitment to compassionate care. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture focused on growth.
Responsibilities
- Manage patient check-in/out processes efficiently using EMR systems
- Handle multi-line phone calls with professionalism and empathy
- Schedule appointments and coordinate calendars for multiple providers
- Process insurance verifications and maintain accurate patient records
- Assist with billing inquiries and payment processing
- Coordinate facility maintenance and supply inventory
- Uphold HIPAA compliance and confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years receptionist or administrative experience
- Proficiency in EMR/EHR systems (e.g., Epic, Cerner)
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Basic medical terminology knowledge
- Customer service excellence mindset
- Ability to work flexible hours including occasional weekends