Job Description
Join Coastal Solutions Inc. as a Customer Support Trainee in beautiful Virginia Beach, VA! We're seeking motivated individuals with flexible schedules to provide exceptional customer experiences while receiving comprehensive training. This entry-level role offers growth opportunities in a supportive environment where your work directly impacts customer satisfaction. Enjoy flexible hours including evenings and weekends, competitive pay, and full benefits after 90 days. No prior experience required – we provide all necessary training!
Why Join Us?
- Flexible scheduling options (part-time 20-30 hrs/week)
- Comprehensive paid training program
- Career advancement into senior support/specialist roles
- Modern coastal office with ocean views
- Health, dental, and vision insurance
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions and resolve issues efficiently using our CRM system
- Collaborate with senior team members to resolve complex customer challenges
- Complete product knowledge training and certification requirements
- Contribute to process improvement initiatives for better service delivery
- Adhere to company policies and maintain data confidentiality standards
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Customer service mindset with patience and positivity
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Oceanfront Plaza location