Job Description
Join our award-winning customer service team in Portland and enjoy the freedom of flexible scheduling! We're seeking empathetic communicators to deliver exceptional support experiences. With competitive pay, comprehensive training, and opportunities for growth, this role is perfect for students, parents, or anyone seeking work-life balance. Our modern downtown office offers a vibrant, collaborative environment where your voice matters. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in our proprietary software
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (quality, efficiency, CSAT)
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Portland office
- Flexible availability including evenings/weekends