Job Description
Join Global Connect Solutions as a Flexible Hours Call Center Agent in Los Angeles! We're seeking empathetic professionals to deliver exceptional customer experiences with adaptable scheduling options. Enjoy competitive pay, comprehensive training, and a supportive remote-friendly environment. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Meet performance metrics (call handling time, CSAT)
- Collaborate with team members to resolve escalated issues
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends