Job Description
Join our award-winning customer service team in Bakersfield! We're seeking energetic professionals to deliver exceptional support via phone, chat, and email. Enjoy competitive pay, comprehensive benefits, and clear career growth pathways in a modern, collaborative environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge base
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency with typing 35+ WPM
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Commerce Center location