Job Description
Join our award-winning customer support team as a Flexible Hours Call Center Agent in Charlotte, NC! We're seeking empathetic professionals to deliver exceptional service while enjoying work-life balance through customizable scheduling. As a key member of our dynamic team, you'll handle inbound/outbound calls, resolve inquiries with precision, and contribute to our 98% customer satisfaction rate. Enjoy competitive compensation, comprehensive training, and a modern workspace with flexible start/end times to fit your lifestyle. Apply today and transform your career flexibility into professional growth!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Proficient in CRM platforms (Salesforce/Zendesk)
- Ability to type 35+ WPM with high accuracy
- Flexible availability (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- US work authorization and clear background check