Job Description
Join our award-winning customer experience team as a Flexible Hours Call Center Agent in Corpus Christi! We're seeking empathetic professionals to deliver exceptional support while enjoying work-life balance through customizable scheduling. Whether you're a student, parent, or night owl, create your ideal work schedule around your life.
Why HarborConnect? Competitive pay, comprehensive training, advancement opportunities, and a supportive team environment. We invest in your growth with ongoing development programs and performance bonuses. Enjoy a modern, tech-equipped workspace with free parking and convenient downtown location.
Our Perks: Flexible scheduling (mornings, afternoons, evenings, weekends), health benefits for part-timers, paid training, and quarterly team-building events. We celebrate diversity and promote from within!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in multitasking and navigating multiple software systems
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to work independently while collaborating in a team environment
- Flexibility to work evenings, weekends, and holidays as needed
- Reliable transportation to our Corpus Christi office location