Job Description
Launch your career in customer support with our comprehensive paid training program! LexTech Solutions is seeking motivated individuals in Lexington, KY to join our award-winning support team. No prior experience required – we provide everything you need to succeed through hands-on mentorship, structured learning modules, and real-world practice scenarios. Enjoy competitive pay, full benefits, and clear growth paths into senior roles. Join a culture that values growth, collaboration, and exceptional customer experiences.
Responsibilities
- Master product knowledge and troubleshooting techniques through our paid training curriculum
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system and identify improvement opportunities
- Collaborate with senior agents to resolve complex escalations and build expertise
- Contribute to team performance goals and maintain service quality standards
- Participate in continuous skill development workshops and certification programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work in a fast-paced environment with flexible hours
- Positive attitude and eagerness to learn new technologies
- Reliable transportation to our Lexington training facility