Job Description
Join our award-winning customer service team as a Flexible Call Center Agent in Richmond, VA! We're seeking dynamic professionals who thrive in remote or hybrid environments with adaptable schedules. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact. Perfect for students, parents, or anyone seeking work-life balance.
At CustomerFirst Solutions, we empower our agents with cutting-edge technology and continuous training. Our culture celebrates diversity and recognizes outstanding performance with quarterly bonuses and advancement opportunities. Apply today to start your flexible career journey!
Responsibilities
- Deliver exceptional customer support via inbound/outbound calls, emails, and chat
- Resolve inquiries efficiently using CRM tools and knowledge bases
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training for product updates and skill development
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote/hybrid work