Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Associate! This part-time role is perfect for students, recent graduates, or career changers seeking flexible hours in Cleveland's thriving business district. You'll gain invaluable experience in client relations while working with a supportive team committed to professional growth. Enjoy competitive pay, on-the-job training, and opportunities for advancement within our growing organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve service issues and ensure customer satisfaction
- Assist with administrative tasks including data entry and document preparation
- Participate in ongoing training to enhance product knowledge and service skills
- Support marketing initiatives through customer engagement and feedback collection
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Detail-oriented with excellent organizational abilities
- Positive attitude and willingness to learn new systems
- Valid Ohio driver's license (if occasional field visits required)