Job Description
Join our award-winning team at Scottsdale Luxury Resorts & Spas as an Executive Front Desk Receptionist. This premium role combines exceptional guest service with sophisticated administrative support in one of Scottsdale's most exclusive destinations. We're seeking a polished professional to serve as the first point of contact for high-net-worth clientele, delivering five-star experiences while managing complex operations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Arizona's premier hospitality sector.
Responsibilities
- Deliver VIP-level guest experiences through personalized check-in/check-out procedures and anticipatory service
- Manage multi-line phone systems and digital reservation platforms with flawless accuracy
- Coordinate concierge services for exclusive experiences (private tours, event bookings, transportation)
- Handle confidential client information and sensitive financial transactions securely
- Oversee office inventory management and vendor relationships for premium supplies
- Train and mentor junior reception staff on brand standards and service protocols
- Collaborate with departments to ensure seamless guest experiences across all touchpoints
Qualifications
- Minimum 3 years of luxury hospitality or executive administrative experience
- Exceptional communication skills with fluency in English and Spanish preferred
- Proficiency in Opera PMS, Microsoft Office Suite, and CRM platforms
- Proven ability to manage high-pressure situations with grace and discretion
- Valid Arizona driver's license and clean driving record
- Professional appearance and polished business etiquette
- Associates degree in Hospitality Management or related field required